We are supporting you about product selections under the guidance of our customer service. Please, contact us! Our response time is in 24 hours latest. Please, read our Exchange & Returns policy at the end of the listing before purchasing! Important Notices WLO wood products do not work exactly as a metal crate. We do not guarantee about prevention of pet escaping attempts. The product is sent as disassembled and the instruction can accessed digitally with the QR code in the box. Product requires assembly. This process usually takes between 20 to 50 minutes (may vary depending on the model). Order processing times may vary depending on the model and colors. It is usually shipped within 7 to 14 business days, but this time may vary. Shipping times are 3 - 7 days worldwide, but may vary depending your location. WLO wood products are generally not subject to customs inspection, but customs rules of countries vary widely. WLO Wood is not responsible for any extra customs charges that may arise outside of US. There may be slight color differences due to the wood structure and painting technique. WLO wood cannot be held responsible for this situation. WLO wood applies the exchange and return policy that has been determined and announced to ensure the satisfaction. Customers cannot be held responsible for any disputes that may arise from this.